BUYING AND DELIVERING TICKETS - OTHER QUESTIONS

Here you will find answers to the frequent questions, that our customers usually have. If you don't find the answer you're looking for, don't hesitate to get in touch.

1. How can I make a purchase on Vivaticket?

Making a purchase on Vivaticket is simple. Simply browse our website, select your desired event, add your tickets to the shopping cart, and follow the steps of the checkout process. If you have any difficulties, please contact us.

2. What are the available payment options?

Payment methods may vary depending on the event. Among the options available at Vivaticket, you can make the payment for your tickets with the most used means of payment today: debit or credit card, PayPal, Apple Pay, Google Pay or Bizum.

3. How long does it take to receive the tickets?

Once you have purchased your tickets through Vivaticket, you will receive an email confirmation at the address you provided during the purchase process. In general, this Purchase Confirmation email can take up to 8 hours to receive it. However, it is important to note the following:

- Check your inbox: Make sure to check your email inbox. In some cases, the confirmation may be detected by spam filters and end up in the "Junk Mail" folder.

- Wait a few minutes: If you don't receive the purchase confirmation in your inbox after a few minutes, we suggest you be patient, as there may sometimes be temporary delays due to the processing speed of the system.

- Verify your details: If after a reasonable time you still have not received confirmation, we recommend contacting us through info.es@vivaticket.com. Please make sure to provide your email address and the personal details associated with the purchase again so that we can help you more efficiently and check if there have been any errors in the purchase process.

We want your experience with Vivaticket to be as smooth and satisfying as possible. If you experience any issues or have additional questions, please don't hesitate to contact us. We're here to help ensure you receive your tickets smoothly and can enjoy your favorite events.

4. What happens if I can't find my tickets in the email?

We recommend you contact us through info.es@vivaticket.com. Please make sure to provide the email address you made the purchase with, the name of the event and the payer's mobile phone number again so that we can help you more efficiently.

5. What happens if my event is cancelled?

In the event that your event is officially cancelled without offering an alternative or postponement, both the event promoter and Vivaticket will work together to process the immediate refund of the amount of all tickets purchased. Please note that the deadlines for receiving the refund may vary depending on your bank and the volume of refunds being processed.

6. My event has been postponed... Can it be postponed again?

Yes, it is possible that a postponed event may undergo further date changes. We understand that date changes may not be convenient for all attendees. If a new date doesn't fit your plans, don't hesitate to contact us.

7. I don't have information about my event, what's going on?

We recommend that you keep an eye on the official networks of the promoter company to get updates or contact us to provide you with as much information as possible.

8. My event has not been cancelled or postponed. Can I request a refund of my ticket?

If your event has not been cancelled or postponed and is expected to take place as scheduled, your ticket is still valid and subject to the Vivaticket or Promoter Terms and Conditions that you agreed to during the checkout process.

9. Is there cancellation insurance?

Depending on the event, you will have cancellation insurance or not. If you have any doubts, please contact us prior to purchase and we will let you know if it is available for that event or not.

10. What happens if my event is postponed?

If your event has been postponed, you don't have to worry. Your ticket will still be valid for the new scheduled date, and you will be able to attend the event on that date without any problems. However, if the new date is not convenient for you or you cannot attend for any reason, we recommend that you contact the company promoting the event. They will be able to provide you with information about the conditions and dates for the return of your tickets, if you wish.

11. Are there discounts for groups?

Yes, there are discounts for groups. The conditions usually vary depending on the event, so we recommend that you contact us through info.es@vivaticket.com

12. Can I give my tickets to someone else, even if I bought them?

In the event that the tickets are not nominative, you can transfer the tickets to another person. If the tickets need to be collected at the event box office, the person who is going to enjoy them must present certain documentation to collect them on your behalf. It's important to review your event's specific policies. If you have questions or need more information about how to transfer your tickets to someone else, we recommend contacting the event organiser or us directly for detailed guidance.

13. When trying to purchase tickets, an error occurred at the time of payment by card. When trying to buy tickets again, the seats previously selected are not available, has the payment finally been made? Have the seats been reserved?

If you experienced an error when trying to make the card payment, don't worry.

Please check that your card has not been charged, and the booking will not be completed. The seats you selected above are temporarily locked to prevent other people from trying to buy the same seats at the same time as you. We recommend waiting about 15-30 minutes after the error occurs for the seats to become available again.

If you decide to try the purchase again, be sure to fix any payment-related issues to avoid future errors. If you have any additional questions or need assistance with the purchase process, please don't hesitate to get in touch.

14. Why am I having problems shopping with the Youth Cultural Voucher?

Please, first of all, make sure you have the pop-ups active and free of blockers.

Following this:

1. Check that you did not receive the card more than a year ago.

2. If you have not uploaded all the receipts for previous purchases to the app, your card may be blocked. In order to unblock it, you must contact the card issuer, specifically prepaid mail. This procedure can also be done through the app.

To find out if your card is blocked, you can check it in the app.